Privacy Policy

We collect information that you provide directly to us, including but not limited to: Personal identification information (name, email address, phone number, company name) when you request a quote, contact us, or create an account; Project-related data including 3D model files, technical specifications, design documents, and manufacturing requirements you submit for quotation or production; Payment information when you make purchases, though this is processed securely through our payment service providers; Communication records including emails, messages, and any correspondence you have with us; Technical information such as IP addresses, browser type, device information, and usage patterns collected automatically when you visit our website; Newsletter subscription data if you opt-in to receive our communications; Any other information you choose to provide in forms, surveys, or other interactions with our services.

We use the collected information for the following purposes: Service Delivery - To process your quote requests, manufacture your orders, and provide customer support; Communication - To respond to your inquiries, send order updates, and provide relevant information about our services; Improvement - To analyze usage patterns, improve our website functionality, and enhance our service offerings; Marketing - With your consent, to send newsletters, promotional materials, and updates about new services or technologies; Legal Compliance - To comply with legal obligations, respond to lawful requests from authorities, and protect our rights and interests; Security - To detect, prevent, and address technical issues, fraud, or other harmful activities; Quality Assurance - To maintain quality standards, process feedback, and improve customer satisfaction.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances: Service Providers - We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential; Shipping Partners - Delivery information is shared with courier services to fulfill your orders; Payment Processors - Payment details are processed by secure, PCI-compliant payment service providers; Legal Requirements - We may disclose information when required by law, court order, or government regulation; Business Transfers - In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; Protection of Rights - We may disclose information to protect our rights, property, or safety, or that of others.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of data in transit using SSL/TLS protocols; Secure storage with access controls and authentication requirements; Regular security assessments and vulnerability testing; Employee training on data protection best practices; Physical security measures at our facilities; Incident response procedures for potential data breaches. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. Specific retention periods include: Quote requests and project data - retained for 3 years after project completion for warranty and reference purposes; Financial records - retained for 10 years as required by Turkish commercial law; Customer account information - retained while your account is active and for 2 years after closure; Marketing consent records - retained until consent is withdrawn plus 1 year; Communication records - retained for 2 years; Website analytics data - retained for 26 months. Uploaded 3D model files are retained for 90 days after project completion unless otherwise agreed. Files can be deleted earlier upon your request.

Under KVKK and GDPR, you have the following rights regarding your personal data: Right of Access - Request information about what personal data we hold about you; Right of Rectification - Request correction of inaccurate or incomplete data; Right of Erasure - Request deletion of your personal data under certain circumstances; Right to Restrict Processing - Request limitation of how we process your data; Right to Data Portability - Receive your data in a structured, commonly used format; Right to Object - Object to processing of your data for certain purposes including direct marketing; Right to Withdraw Consent - Withdraw any consent you have previously given for data processing. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Our website uses cookies and similar technologies to enhance your experience. Essential cookies are required for website functionality and cannot be disabled. Analytics cookies help us understand how visitors interact with our site. Preference cookies remember your settings and preferences. Marketing cookies may be used to deliver relevant advertisements. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, adequacy decisions for the destination country, or your explicit consent where required.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: Email: privacy@mekatris.com / Address: Cimenlik Cd. No:77j, Cimenlik, 42020 Karatay/Konya, Turkey / Phone: +90 539 349 8245. For formal data subject requests under KVKK or GDPR, please submit your request in writing to the address above or via email with 'Data Subject Request' in the subject line.